All Really Right Stuff brand products are guaranteed to the original purchaser to be free of defects in materials or workmanship for five (5) years from the date of purchase. Product will be repaired or replaced at our option.
SERVICE & REPAIRS
To send your item in for service, please include a note describing the details for the service or repair
Please pack it carefully and send it in to:
Really Right Stuff Repairs
720 S. 850 E.
Lehi, UT 84043 USA
Please enclose a detailed description of the issue(s) and include your contact information. If purchased from a third-party retailer or distributor, please include Proof of Purchase including purchase date. We will contact you with a repair estimate once your item has been inspected -- simple repairs that don't fall under your 5 year warranty usually start around $40-60, but a repair estimate will be given and your approval is required before the service is done. Cleaning service is available for tripods and heads, starting at $75 and $65 respectively.
If your repair is under warranty, we will generally service it and return it to you without contacting you, unless you specifically request otherwise. We will cover shipping to return an item on most warranty repairs, but exceptions may arise.
Turnaround time is generally within 1-3 weeks, not including return shipping time. If expedited service is required, please speak with a member of our customer service team.